A-A Annandale Plumbing Heating And Cooling

After reading multiple posts about the quality of this company on the app NextDoor, I called for an appointment to have routine maintenance on my HVAC system. Robert, on the phone, was easy to deal with and he sent someone the next day. Don, the technician, was friendly and knowledgeable, did not try to upsell me on anything, did offer their annual 6 month inspection for a cost of nearly 40% less than I had been paying another company. Don even offered to change my filter for me, something the other company did not do. I’m very happy to have found a company I can trust!

I had come to like and trust these guys. Until they sent Kenny a couple of days ago. I had replaced the fill and flapper valves in the toilet but was getting a little leaking from the connector hose and thought a professional should check it out. Kenny confirmed I had done everything right, but the washer in the connector valve had dried out and fallen out of place. He replaced the rubber washer and connector hose and presented me with an unitemized bill for $235. For about 235 seconds of work! When I asked why so much he shrugged his shoulders, said the hose cost $40 (they're actually $6 or $7 at Home Depot) and that he would give me a coupon for $25 off the next visit. Obviously there will not be a next time, nor will I refer friends to them like I have numerous times in the past. To add insult to injury, the new flapper valve, which I had adjusted and was working perfectly, now doesn't. The chain's too tight or too loose - not a big deal but come on! Seems like a simple thing to get right for someone charging $1/second.

A tree hit my AC unit on a Saturday night and they confirmed my Monday appt by Sunday afternoon. My unit required an extensive repair and was so old that the part wasn't available. Michael emailed me a quote for a new unit with an explanation as to why repair wasn't feasible, which was sufficient for my insurance company to cover the cost of replacement. He also spent over 30 minutes with me explaining AC units so we got the best one for my situation. He's incredibly knowledgeable... and patient. Their price is competitive and their quotes are comprehensive. A family member who sells AC units in Maryland reviewed and agreed. Great company I would use again.

Did a great job on our 60BTU unit! Prompt and courteous. Best of three estimates and super honest about equipment availability and pricing. Wanted some sign that we weren't price shopping when we started and was super communicative during this initial phase and whenever difficulties were encountered during install (we had a complicated mix of old and new systems at our church). I would definitely use this company if we have more HVAC needs or for my own home.

A-A Annandale Plumbing is an amazing company! Our family has used this provider for 11 yrs and counting. They are super responsive and will do their best to get you into their schedule same or next day if possible. All the employees are experienced and professional. Never try to force anything upon you and will answer any and all questions. Office manager, Wendy is like talking to a friend on the phone. She immediately remembers you and makes you feel at ease when calling for assistance! Cannot recommend this company anymore! Always 5 star service!